Privacy Policy

Effective Date: 07/03/2025

At iCAT Solutions Inc. (“we”, “our”, or “us”), we take your privacy seriously and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the data you share with us through our website www.icatcontents.com.

Information We Collect

We may collect the following personal information from you:

Contact Information: Name, email address, phone number.
Billing Information: Payment details and billing addresses.
Account Information: Company details, user preferences, and account settings.
Inventory Data: Images and related app data for processing inventories and estimating services.

How We Use Your Information

Your information is used to:

Set up and manage your account.
Provide, operate, and improve our inventory and estimating services, including AI-driven processes using your inventory images and related app data.
Communicate important product updates, service alerts, and customer support responses.
Protect against fraud, unauthorized activities, and ensure data security.
Provide tailored information, updates, and marketing communications related to our services.

We never sell your personal data. We only share your information:

With service providers who assist with payments, analytics, communication, or technical support. These providers can only use your data as necessary to support our services.
When required by law or to respond to legal processes.
To protect the rights, property, and safety of our users and our company.
In connection with mergers, acquisitions, or asset transfers, ensuring you’re informed promptly about any changes.

Support Access

When a member of your team contacts us for support, our authorized personnel may access your account and associated data (including inventory information and reports) solely for the purpose of diagnosing issues, answering questions, or assisting with account-related needs. This access is limited to the scope necessary to resolve the inquiry and is governed by internal privacy and security protocols.

Your Access and Control

You have the right to:

Access, update, or delete your personal information anytime by contacting us at support@icatsoftware.com.
Export or archive your contents data using built-in tools at any time.
Unsubscribe from any of our communications by following instructions provided in emails or contacting support@icatsoftware.com.

Data Security

We implement industry-standard security measures to protect your data during transmission and storage. Although we strive to protect your personal information, no internet transmission or electronic storage is entirely secure.

Cookies and Analytics

Our site uses cookies and similar technologies to analyze user behavior, administer the site, and improve user experience. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices; please review their policies directly.

Testimonials

With your permission, we may display your testimonials on our site. You can request removal or updates at any time by contacting support@icatsoftware.com.

Framing and Embedded Content

Our site may use frames to serve partner content. Please be aware your personal information may be collected by these third-party partners. Review their privacy policies directly for details.

Information Collected on Behalf of Clients

We collect personal information under the direction of our clients and have no direct relationship with individuals whose data we process. Individuals seeking to correct, amend, or delete their personal information should contact the client directly. If our clients request assistance with removing data, we will respond promptly.

Data Deletion Requests

Individuals may request deletion of their personal data that we hold by emailing support@icatsoftware.com with the subject line “Data Deletion Request.” We will verify the identity of the requester before proceeding and will notify the requester once the request has been completed. We maintain a log of all data deletion requests for compliance and audit purposes, including the date received, action taken, and completion date. If no data deletion requests are received during a given period, the log will reflect zero activity.

Contact Us

For questions or concerns regarding your privacy, please reach out to us directly:

iCAT Solutions Inc. Email: support@icatsoftware.com Phone: 1-888-494-4228